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Credits are reserved when a job starts. If the job fails, or our quality check stops a result before it reaches you, the reserved credits are returned automatically; you do not need to ask. These automatic returns are limited to 10 credits per account each calendar month (Singapore time); the notification tells you if any could not be returned.

If our photo checks stop a job before it starts because a photo cannot be used, every credit is returned and it does not count towards that allowance.

The job page shows what happened and the payment status. If the failure message suggests a change, such as a different photo, you can try again from the same page.

If something still looks wrong, use "Ask P图 to complete this job" or "Report a problem" on the job page and our team will look at it.

On the job page, choose "Needs improvement" under "How did this result turn out?" and say what went wrong; it goes to the team that looks after that tool.

To ask for help with the result itself, send a support request about that job from the Support page. Describe what you expected and, if you can, add an example photo; our team reads every request and replies.

Credits for jobs that fail are returned automatically within a monthly allowance of 10 credits; see "A job failed: what happens to my credits?".

Each tool shows its price in credits before you start. Buy a package or any whole-dollar amount in your wallet; 1 credit costs S$1 and payment is by card through Stripe. Credits appear once the payment is confirmed.

Credits are valid for 2 years from the day they are added, and the ones that expire soonest are used first. Your wallet shows your balance, credits reserved for running jobs, and your history.

You can transfer credits to another P图 account or send them as a gift with a code; both keep the credits' original expiry dates.

Your uploads and results are private to your account and are kept for 2 years after they are added or created. The library shows when each file expires.

Every account has 5 GB of library space. Without Storage Plus, an upload over 15 MB is kept for 7 days, and the library marks it so you can download it in time. Storage Plus adds more room and keeps those large uploads for the full 2 years.

Open My library to see every upload and result. Search by name, by your own labels, or by what a picture shows, for example "my dog", and narrow the list by type, date or subject.

Open a file to enlarge it, crop and download a copy in common social sizes, edit its name and labels, share it, or continue editing it with another tool.

Choose up to 20 files in your library and select Share. Send the link by email (up to 10 people) or share it on WhatsApp.

You decide when the link stops working: after a number of views, or after some days, weeks or months. You can revoke a link at any time from My links.

Anyone with the link can see the pictures on it, so only share what you are happy for them to see.

Most disappointing results start with the photo. Use a sharp, well-lit photo where the person, pet or object is fully in frame and not too small, and upload the kind of photo each slot describes.

Before you pay, P图 checks your photos for free and warns you if one may not suit the tool, with a suggestion. Taking that advice is the quickest way to a better result.

If a finished result is still wrong, tell us with the feedback button on the job page; it helps us improve the tool.

P图 has no password to remember. Enter your email address and we send you a sign-in link and a six-digit code; use either within 10 minutes. You need to be 18 or older to use P图.

If the email does not arrive, check your spam folder, wait a minute, then request a new code.

If your account received a warning or was restricted, your Account page shows it. Use "Account help & appeals" on that page to ask for a review; our team reads every appeal and replies.

Every shared page has a "Report this page" link at the foot. Choose what is wrong and add anything we should know; you do not need an account.

Our moderation team reviews reports and takes down pages that break our rules.

Your uploads and results are private to your account unless you share them. To make a result, P图 sends the photos and choices a tool needs to the AI services that process it, and automated checks read some material to keep the service safe and helpful.

The Privacy Policy explains this in full, including how to ask for your data or close your account.